Refund & Exchange Policy

Cancellation Policy

• You have 4 hours after placing your order to request a cancellation.

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Damages and Issues

• Please inspect your order upon receipt.

• Contact us immediately if the item is defective, damaged, or incorrect.

• Items eligible for replacement must be:

  • Unworn or unused

  • With tags attached

  • In original packaging

• Provide receipt or proof of purchase.

• Email photos of damaged items to eastbrooktrading18@yahoo.com for package claims.

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Returns

• To start a return, contact us at eastbrooktrading18@yahoo.com

• If accepted, we will send you a prepaid return shipping label and instructions.

• Items returned without prior approval will not be accepted.

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Exceptions / Non-returnable Items

• Custom products (special orders or personalized items)

• Personal goods (e.g., jewelry)

• Sale items and gift cards

Please contact us if you have questions about specific items.

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Exchange Policy

• Items must be unused, unworn, with tags, and in original packaging to qualify.

• Contact us within 10 days of receiving your order at eastbrooktrading18@yahoo.com to start an exchange.

• Customers cover the shipping cost to return the original item.

• We cover the shipping cost to send your replacement item.

• Exchanges are subject to product availability.

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Refunds

• After we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method.

• Processing time may vary by your bank or credit card company.

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Contact Us

For any questions, please email us at eastbrooktrading18@yahoo.com